- Shipping & Returns
Shipping & Returns
Shipping is free for all U.S. orders - no promo code or minimum needed!
Q: Do you accept returns?
A: Yes. If you ordered the wrong product or are dissatisfied, you may send it back to us and we will refund you the purchase price (not shipping). All returned jewelry must be unworn, in new condition.
Q: The order I received was incorrect. How can I get this fixed?
A: Please email us at Sales@ZayaBodyJewelry.com with a note as to what was missing/incorrect. We will respond promptly and ship free of charge what is needed to correct the order.
Q: How long will it take for my order to arrive?
A: Orders are normally shipped out within 24-48 hours during the business week. Orders placed on Fridays, Saturdays and Sundays will be shipped out on Monday in most cases. We cannot ship on national holidays when the post office is closed. We ship from New York and you can expect your order to arrive within 2-5 days depending on where you are located in the U.S. International orders take 10-15 days, with Canada being a few days quicker. We ship via USPS.
Q: How can I view the status of my order?
A: Go to the Service link on the home page and enter your confirmation number. Your tracking number will come up which you can track at usps.com.
Q: What are your shipping costs?
A: Shipping in the U.S. is FREE for ALL orders. International shipping is $6.50. Discounts will automatically be applied at checkout.
Q: What countries do you ship to? Do you ship to APOs, Puerto Rico, etc?
A: We ship to all countries, APOs, PO boxes, etc.